Refund and Returns Policy
Last Updated: 24/08/2026
1. Overview
At STAJ INDIA INFORMATION & TECHNOLOGIES PRIVATE LIMITED, we are committed to providing quality food, beverages, tea, coffee, herbs, seasonings, and related products to our customers. We carefully select, inspect, and pack every order to ensure that products such as juices and drinks, herbal tea, herbs and seasonings, healthy beverages, coffee, cocoa, and other food and beverage products reach you in the best possible condition.
This Refund and Returns Policy explains the terms and conditions related to returns, replacements, cancellations, and refunds for purchases made through our website.
2. Eligibility for Returns
Due to the nature of our products, including food and beverage items, we generally do not accept returns after delivery, especially once products have been opened or used.
However, we may provide a replacement or refund in the following cases:
Product received is damaged during delivery
Wrong product received
Product received is defective or expired
Product packaging is damaged
Items are missing from the order
To be eligible for a replacement or refund, customers must contact us within 48 hours of receiving the order.
3. Conditions for Replacement
For replacement requests, customers must provide:
Order number
Clear images/videos of the product and packaging
Details of the issue
Delivery information
The product should be unused and kept in its original packaging wherever applicable.
Our team will review the request and confirm whether the product qualifies for replacement.
4. Non-Returnable Items
The following products cannot be returned or exchanged:
Products that have been opened or consumed
Products damaged due to improper storage or handling by customers
Products without original packaging
Products purchased under special offers, clearance sales, or promotional campaigns
For hygiene and safety reasons, opened food and beverage products cannot be accepted for return.
5. Refund Policy
If a refund request is approved after verification, the refund will be processed through the original payment method used during purchase.
Estimated refund processing timelines:
UPI / Wallets: 3–7 business days
Debit/Credit Cards: 5–10 business days
Net Banking: 5–10 business days
The actual time taken may vary depending on your bank, payment provider, or financial institution.
6. Cancellation Policy
Customers may request order cancellation before the order is processed or shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
To request cancellation, please contact our customer support team as soon as possible after placing the order.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please follow these steps:
Contact us within 48 hours of delivery.
Share your order details along with clear images/videos of the product and packaging.
Our team will verify the concern.
Approved requests will be processed for replacement or refund.
8. Product Storage Responsibility
Customers are responsible for storing products according to the instructions provided on the packaging.
We are not responsible for damage caused due to improper storage, mishandling, or incorrect usage after delivery.
9. Shipping Charges
Shipping charges are non-refundable unless the issue is caused due to our error, such as:
Incorrect product delivered
Damaged product received
Missing items from the order
If a replacement or refund is approved, our team will provide further instructions regarding the process.
10. Contact Us
For any questions regarding refunds, returns, cancellations, or replacements, please contact us:
STAJ INDIA INFORMATION & TECHNOLOGIES PRIVATE LIMITED
Email: info@stajshop.com
Phone: +91 9911130963
Address: Ground Floor, Office No. GF-03, E-8, Sector-3, Gautam Buddh Nagar, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.
We are committed to resolving customer concerns and providing a smooth and reliable shopping experience.