Shipping Policy
Last Updated: 24/08/2026
1. Introduction
At STAJ INDIA INFORMATION & TECHNOLOGIES PRIVATE LIMITED, we are committed to delivering your quality food, beverages, tea, coffee, herbs, seasonings, and related products safely and efficiently. Our product range includes juices and drinks, herbal tea, herbs and seasonings, healthy beverages, coffee, cocoa, and other food and beverage products.
This Shipping Policy explains our order processing, delivery timelines, shipping charges, tracking process, and related terms for purchases made through our website.
2. Order Processing Time
Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been shipped, you will receive confirmation along with tracking details, where available.
We ensure that products are carefully packed and prepared before dispatch to maintain their quality during transportation.
3. Delivery Timeline
Delivery timelines may vary depending on your location, product availability, and courier partner services.
Estimated delivery timelines:
Metro Cities: 3–5 business days
Other Indian Locations: 5–7 business days
Remote Areas: 7–10 business days
Please note that delivery timelines are estimates and may be affected by:
Weather conditions
Courier delays
Public holidays
Transportation issues
Unforeseen circumstances
4. Shipping Charges
Shipping charges are calculated based on:
Order value
Product quantity and weight
Delivery location
Courier service availability
Applicable shipping charges will be displayed during checkout before completing your purchase.
We may offer free shipping promotions or special delivery offers from time to time, which will be communicated on our website.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared through email, SMS, or other available communication channels.
Customers can use the tracking information provided to monitor the shipment status until delivery.
6. Delivery Address
Customers are responsible for providing accurate delivery information during checkout.
Please ensure that the following details are correct:
Full name
Complete delivery address
Mobile number
Email address
Pin code
We are not responsible for delivery delays caused due to incorrect, incomplete, or inaccurate address details provided by customers.
7. Delayed or Lost Shipments
We work with reliable delivery partners to ensure timely delivery. However, delays may occur due to circumstances beyond our control.
If your order is significantly delayed or appears to be lost during transit, please contact us. Our team will coordinate with the courier partner and assist you with the resolution.
8. Damaged Packages
If your package arrives damaged, please follow these steps:
Contact us within 48 hours of delivery.
Share your order details along with clear images/videos of the damaged package.
Our team will review the issue and provide appropriate assistance.
Customers are advised to check the package condition at the time of delivery wherever possible.
9. Shipping Restrictions
Currently, we provide shipping services within India only.
Certain locations may have limited delivery availability depending on courier service coverage and product handling requirements.
International shipping may be introduced in the future.
10. Contact Us
For any questions regarding shipping, delivery, or order status, please contact us:
STAJ INDIA INFORMATION & TECHNOLOGIES PRIVATE LIMITED
Email: info@stajshop.com
Phone: +91 9911130963
Address: Ground Floor, Office No. GF-03, E-8, Sector-3, Gautam Buddh Nagar, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.
We appreciate your trust and are committed to delivering quality food and beverage products safely to your doorstep.